Frequently Ask Questions - FAQ 

Here are a few of the frequently asked questions. 

To provide you with the best customer experience, your feedback is greatly encouraged. 

If you have any questions please send us an email at [email protected]


Q. How to purchase my order on the site?
To order your purchase :-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next you'll need to choose your payment method then click “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.

Q. What are the payment methods available? offers various kind of Payment Methods as shown below :-
1. Credit Card
 Via Paypal (Visa or Mastercard) 
 Via MOLpay (Visa or Mastercard)

2. Invoice / Cheque / Offline Bank Transfer (Bank-In)
Bank : MayBank
Bank Account : 564034443026
Account Name : Mobile Studio Enterprise

Note: choose "Interbank GIRO", then for "Validate Payee ID" choose "No", then Proceed (thanks)

=> should you decide to choose "Vaidate Payee ID" with "Yes", then Type Company Reg. no. "002114242T" (without the quotes)

After you made your payment, please send us the details of :
 Bank Name :
 Banking Date :
 Banking Time :
 Banking Reference No :
 Total ammount you have paid :
 Your Order No :
 You may scan and email us the above info to Email Address : 
[email protected] or WhatsApp | SMS to 012 672 4323
Note: Your purchased products will not be delivered until we have received your/this confirmation.

Q. Where do you ship from?

  • We ship from our warehouses located in Kuala Lumpur (Malaysia).


Q. How long will it take for my items to arrive?

  • It will usually take 24–48 hours upon receiving your order confirmation & Bank-In/Payment for all orders to be Pick & Pack. Shipping times shall take about 1-2 days within Peninsular Malaysia by mostly PosLaju.


Q. How long will it take to receive my tracking number?

  • Upon dropping your Parcel to the Courier Service Provider, we shall email you your respective Tracking number within the same day.


Q. How long Poslaju takes to deliver?

  • PosLaju Shipping times does take about 1-2 days within Peninsular Malaysia.


Q. Where can I place an order from?

  • You can place an order from any country, as long as our Courier Service Providers does have delivery services there.


Q. How shipping fee is calculated?

  • It is calculated on your Order Total Weight based on your Delivery Address.


Q. Which currency will I be charged in?

  • We process all orders in Ringgit Malaysia (MYR). While the content of the cart is displayed in several currencies, you will checkout using Ringgit Malaysia (MYR) at the most current exchange rate (unless stated).


Q. Will I receive a confirmation number when I place my order?

  • Yes, all customers will receive an order number after placing their orders.

-> Please contact us if you don't receive one within 24 hours. 


Q. Who can I contact if I have a problem with my order?


Q. How can I pay?

  • A. We accept all major credit cards that MOLPay payment gateway is handling. Corporate or B2B orders must be emailed with company stamp. Personal orders must be paid by cash (bank-in) or credit card prior to delivery to be processed and PayPal.


Q. If I enter my email address will you sell my information?

  • . We do not sell our customer's information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.

Q. How to change my account personal information and shipping address?

  • Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.

Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

Q. I still have doubts!

  • Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to [email protected] for us to clear your doubts.